Here is a list of some frequently asked questions
Please feel free to ring one of our lovely receptionists for more information! 😊
When should I see a podiatrist?
Any time you have pain or concerns regarding your foot, ankle, or lower leg.
We treat any kind of foot pain, including sporting injuries, flat feet, ingrown toenails, discoloured toenails, warts, wounds and ulcers. We can help if you have diabetes or arthritis, and if you have concerns about your balance or shoes not fitting correctly.
Who do you treat?
We treat everyone! Our podiatrists are trained to treat babies, children, and adults.
What should I bring or wear?
Please bring the shoes you most frequently wear eg: school shoes, work shoes or boots, or shoes you exercise or play sport in.
Please wear shorts, leggings or comfortable, loose fitting clothing to allow the podiatrist to easily see your feet, ankles and knees.
Please bring any medical documentation relating to your concerns, including medical imaging reports or referrals from other practitioners.
Do I need a referral?
No, you do not need a referral to see a podiatrist.
Do you offer Private Health Fund rebates?
Rebates for patients with appropriate private health fund “Extras Cover” can be processed at the time of your appointment via our HICAPS machine. Patients will need to have their health fund card or where applicable, a digital health fund card. Alternatively, our receptionists are happy to provide an itemised invoice, which can be claimed directly with the health fund. Please contact your health fund for more information regarding your level of cover for podiatry services.
Do you offer Medicare rebates?
Patients who have an Enhanced Primary Care Plan from their GP may be entitled to Medicare rebate. These can be processed in our office, at the time of your appointment, with a valid doctor’s referral made out to Hills District Podiatry. Please note, podiatry services at Hills District Podiatry are not bulked billed. Payments for appointments must be received in full before a Medicare rebate can be claimed. Medicare rebates must be processed to a savings account, not a credit card. Please contact your GP to discuss your eligibility.
Do you accept Department of Veterans Affairs referrals?
Yes, we accept referrals for all gold card holders, and eligible white card holders for podiatry services, and will bill the Department of Veterans Affairs accordingly. Please note that a valid referral from your GP is required prior to commencement of any treatment or podiatry services and will need to be renewed once the referral cycle is completed. Should a valid referral not be provided, patients will be responsible for full payment at the time of service. Please refer to your GP or DVA for more information on your specific entitlements.
Do you accept NDIS referrals?
Yes, we can assist with NDIS if the participants are self managed or third party managed.
Do you accept Work Cover / Insurance referrals?
We are experts in treating foot and ankle workplace injuries, and are happy to accept patients covered by Work Cover / Insurance. We need a valid referral, and approval for an initial podiatry consultation from your case manager prior to your first appointment.
Payments:
Payments are to be made at the time of your scheduled appointment, and can be made by cash, EFTPOS, Visa or Mastercard.
Cancellation Fees:
Patients who fail to attend their scheduled appointment or cancel within 24 hours of their appointment may be charged a fee for non-attendance.